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edgar gordon dental claims & complaints -- content on this page requires a newer version of adobe flash player. -- dental complaints making dental complaints about failed or poor quality dental treatment is different from making one about any other health service. this is because of the issue of costs. it is irrelevant whether the dentistry is provided under the nhs or privately. both have probably been paid for up-front and any further treatment will have to be paid for again. deciding who pays the second time is always the driving force in any dental complaints system. there is also the possibility of further costs as a result of damage to the teeth or gums that would not have occurred but for the alleged failure. dental complaints ... 26% of dental patients a survey of 2,000 people drawn at random from an online panel of uk adults found that of the dental patients surveyed, 26% wanted to complain but did not, 37% had complained about some aspect of their dental care and 53% of those that did complain to their dental practice felt that their dental complaint was not resolved satisfactorily. the most common reasons not to complain were because it would not be worth it (35%), patients lacked confidence (17%), or they feared negative comeback (15%). when it came to dental complaints that patients wanted to make but did not, the most common reason was the cost of treatment (33%) followed by ineffective treatment (14%) and unnecessary treatment (13%). nine percent of those who failed to complain did not know where to take their dental complaint. dental complaints services... want to complain self-employed single handed dentists become more anxious by complaints than if they work in partnerships or for a corporate body. the first reason is that complaints are personal and have a bearing on confidence and self-esteem. the second reason is that nhs contracts are measured and partly paid for by monitoring patient experience and the number of complaints. for private patients the refusal of a dentist to engage in conciliation through the dental complaints service is itself a breach of general dental council guidelines. for these reasons taking up any matter of concern directly with the dentist or dental practice at the earliest opportunity must always be the most effective option of obtaining a satisfactorily result. expert witness services... 33 arden road, finchley london n3 3ab tel: 020 8346 1411 fax: 020 8343 1601 e-mail: [email protected] complaints procedure | privacy policy | gdc website | site last updated: © 2013 edgar gordon. dental claims & complaints websites for dentists designed by dental design find a dentist on dentist finder .net dental marketing for dentists by dental design dental complaints do you have a complaint about poor quality dental treatment or dental negligence. dental complaint services relating to dental negligence, dental overcharging or dental injury. dental expert witness services to assist dental compensation claims for poor dentistry or negligence. download information to assist your dental complaint for dental negligence or dental compensation the first step for making dental complaints about dentists none of the options in making a dental complaint can be considered until you have first given the dental practice the opportunity of addressing your concerns. no statutory authority, regulatory body or solicitor will assist you until an attempt has been made. this first stage is governed by both the nhs primary care trust's contract with dentists that every practice appoints a designated complaints manager and the general dental council's insistence that a dentist respects the patient's right to complain. the ground rules are that complaints should be acknowledged within three days and there should be a full response within ten days. unless there are very special circumstances, you should make your complaint in writing. the letter should be as short as possible with the main concerns summarised using bullet points and asking direct questions. try not to use emotive words or make judgements. the letter should be a simple fact finding exercise. you want reasons why things went wrong. delay the decision on whether to go back to the same practice until after you receive the response. remember to open a file and keep photocopies. there can be three outcomes. 1.the practice apologises and your questions are answered. perhaps remedial treatment is offered at no further cost, either with the same dentist or another dentist in the same practice, or there is an offer to refund of fees as a gesture of goodwill. whether you accept the apology and offer is your decision. it must depend on what you want to achieve. 2.the practice apologises but the questions are not answered or not answered satisfactorily. there is no return of fees. you then proceed to one of the three options outlined in the second stage below. 3.the practice neither acknowledges receipt of your letter or replies. you might want to be generous and send a photocopy with a reminder. if this still fails you can go directly to the general dental council (www.gdc-uk.org tel: 0207 887 3800 and complain. however, the council will only deal with the failure to adhere to their complaints about dentists guidelines. they will not deal with the actual complaint itself at this stage. the second stage of dental complaints there are several options and some can run concurrently. all have advantages and disadvantages in terms of time costs and stress. nhs patient advice and liaison service (pals) this option is only available for dental treatment carried out under nhs regulations of the general dental services. it is organised around local nhs primary care trusts. telephone numbers and addresses can be found on www.pals.nhs.uk. the efficiency and proper investigation of dental complaints about dentists by pals staff varies depending on the local nhs primary care trust bureaucracy and how much local managers understand clinical dentistry. this is generally not very much. the main concerns of dental leads of primary care trusts are whether dentists have fulfilled their contracts by ticking the right boxes. while you can be assured of eventually being told the outcome of an investigation and a thank you for bringing the matter to their attention, their remit does not allow them to address the issue of fees or costs. you can of course use an adverse report from pals as the basis for taking your complaints about dentists further. dental complaints service this option is for treatment provided either wholly or partly under private contract. it is a very effective and efficient telephone or e-mail service run by trained complaint advisers (www.dentalcomplaints.org.uk tel: 0845 6120 540) who only deal with dental issues. it is basically a conciliation operation. it handles over 11,000 calls a year and closes two third of the complaints about dentists within a week. in 2008-09 the total amount of refunds to complainants was £106,811. the maximum level awarded is limited to twice the fee under dispute. if the dental complaint advisers for patients complaining about a dentist cannot resolve a dental complaint then parties are invited to meet with a local panel of trained volunteers - two lay and one professional. only eight dental complaint panels met last year. this option cannot be taken concurrently with litigation in the courts. the county court dealing with complaints about dentists now a relatively simple diy procedure with user friendly county court brochures (www.hmcourts-service.gov.uk). this option is particularly useful for dental laboratory items which can be considered under the sale of goods act 1979 (amended in 1994). www.consumereducation.org.uk). this law allows dentures, crowns and bridges to be considered as goods which have to be of satisfactory quality and fit for purpose. a new non-immediate denture that is loose, a bridge of poor colour or a crown that

URL analysis for dentmedneg.co.uk

http://www.dentmedneg.co.uk//mailto:[email protected]
http://www.dentmedneg.co.uk//testimonials/index.html
http://www.dentmedneg.co.uk//dental_complaints_services/dental_claims_and_complaints.htm
http://www.dentmedneg.co.uk//dental_complaints/dental_claims_and_complaints.html
http://www.dentmedneg.co.uk//services_dental_negligence/services_dental_negligence.html
http://www.dentmedneg.co.uk//expert_witness_dental_compensation/expert_witness_dental_compensation.html
http://www.dentmedneg.co.uk//index.html
http://www.dentmedneg.co.uk//dental_complaints_the_expert_witness/dental_claims_and_complaints.htm
http://www.dentmedneg.co.uk//dental_complaints/dental_complaints.html
http://www.dentmedneg.co.uk//services_dental_negligence/complaints.html
http://www.dentmedneg.co.uk//downloads_dental_compensation/downloads_dental_complaints.html
dental-design.co.uk

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  SERVER co.uk.whois-servers.net

  ARGS dentmedneg.co.uk

  PORT 43

  TYPE domain

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2017.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at http://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

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DOMAIN

  NAME dentmedneg.co.uk

NSERVER

  DNS0.HOTCHILLI.NET 217.72.162.2

  DNS1.HOTCHILLI.NET 217.72.163.3

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